Call Center Software Information

Call Center Reloaded is a free PHP MySQL web based solution for small to medium size call centers. Below we will describe the overall functionality of the Call Center Software.

Install.php This file is used to install the Call Center Software. It creates the MySQL database automatically, so make sure you have your MySQL server information ready. It also outputs a file called dataacess.php, which contains your MySql database account information, which is used by the Call Center Software.

SQL Structure:
Tables:
Calls
Category
Technician
Admin

Login.php primary login page for call center technicians. The call center administrator creates technicians. Call Center Technicians can only manage calls that are assigned to them by the Call Center Administrator, unless the technician has elevated privileges, that can be setup by the call center administrator in the control panel.

Adminlogin.php Primary login for Call Center Administrators, Administrators have full access to the control panel, can create more call center administrators, and also creates technicians and other configures other aspects of the call center.

callarchives.php The Call Center Places Calls that were 2 months old or older in this section. Archiving is used to prevent to much clutter within the call Center.

Controlplanel.php Call Center Managers create Problem Types, Generate Customizable Reports, and Add Technicians.